TERMS AND CANCELLATION POLICY

 

AGE POLICY

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Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us.

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• The minimum age to book a Voyage is 18 years old.

• A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees.  

• Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours).  

• Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking.  

• Beyond 121 days or more from the sailing date, Guest or Guest’s travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period.   

• After the 7-day grace period, the deposit is 100% non-refundable.

• The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time.

 

PAYMENTS

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• Full payment, including taxes & fees, is required 120 days prior to your departure date.  

• 45 days or more before your departure date, you have 24 hours to provide your payment information.  

• 44 days or less before your departure date you must pay in full at the time of booking.

 

CANCELLATION POLICY

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If you or anybody traveling with you wishes to cancel either your/their holiday, you must contact Shoreside Sailor Services if booking direct (through our Contact Us page is best, or call in US 1-954-488-2955; if in the UK call +44-20-3003-4919), or your travel agent or tour operator, and give notice of the cancellation. The Voyage will only be canceled on the date we receive the notice of cancellation. 

 

You have the most flexibility outside of 120 days prior to your departure date. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Refunds will be issued to your original form of payment. 

 

After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. For your deposit, you can request a Future Voyage Credit at this time. 

 

From 119 days up to 45 days from your departure date, your available options are:

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• Receive a “Future Voyage Credit” in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date.

• Change to a new Voyage date up to 1 year after original Voyage date.

• Change names on the reservation; permissible up to 48 hours before your Voyage sailing date.

• Submit an insurance claim if travel protection (aka travel insurance) was purchased.   

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At 44 days from your departure date, all funds paid are final. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage.

 

Note: the date of departure means the date the arrangements you have booked through us start.  So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins.  Conversely, It may be your Voyage sail date if that is the only thing you booked with us.  The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. 

Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin.  

 

Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Claims must be made directly to your insurance company. As always, we recommend you purchase our Voyage Protection.

 

Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price.

Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation.

Per person taxes and fees will be refunded to the credit card on file.

 

GUEST CHANGES 

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Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts - meaning at 45 days before your departure date, there is flexibility, but at 44 days before your departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). We may have special offers in place, so click here or the “Offer Terms and Conditions” link above (both link to the same place). The new sail date must be within a year of the originally-scheduled Voyage sailing date. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original.

A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. For an up-category change, applicable fare increase is due at time of change. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. No change fees will be charged for Voyage date or cabin changes.

If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category.

 

ITINERARY CHANGES

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In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage money paid by a Guest.

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Click Here for additional terms and conditions with Virgin Voyages. All of our clients must adhere to the policies and terms and conditions of Virgin Voyages Cruise Line.