Question 1

Who is Travel With Sparkle?

Accepted Answer

Travel with Sparkle is a full-service travel consultant agency specializing in Group and Luxury Travel. We design individual and group arrangements to international destinations. Domestic travel is designed rarely on a case by case basis. Most domestic travel arrangements are designed for group travel only.

Question 2

Is Travel with Sparkle an accredited and licensed agency?

Accepted Answer

Yes, Travel with Sparkle is an accredited and licensed agency with CLIA (Cruise Line International Association) and IATA (International Air Transport Association). We are also a member of ASTA (American Society of Travel Agents) and a Travel Leaders affiliate Agency.

Question 3

What are your hours?

Accepted Answer

Our business hours are 11 am – 6 pm, Monday-Friday. Saturday and Sunday by appointment only.

Question 4

What type of payments do you accept?

Accepted Answer

We accept all four major credit cards: Visa, Mastercard, Discover and American Express. Checks and money orders are also accepted.

Question 5

Do you provide refunds?

Accepted Answer

Group and customized trips are nonrefundable and non-transferable.
 
For packaged individual trips, please see our terms and conditions policy. Clients are required to accept our terms and conditions policy before reservation is accepted. We strongly encourage clients to invest in travel insurance to protect your investment.

Question 6

Do I need to make a payment every month?

Accepted Answer

Monthly payments should be made.
 
If you can’t make a payment, please send us an email to make us aware, and make a double payment the following month.

Question 7

How do I book a trip?

Accepted Answer

Please schedule a consultation phone call with me, along with filling out the reservation form to register for every new trip. You must complete all required questions, which will be indicated by this symbol: *

Question 8

How do I make a payment?

Accepted Answer

If you are making a payment for a group or customized trip, please follow the Paypal link on the payments page.
 
If you are paying for a domestic, Caribbean or trip to Mexico and have a booking/confirmation number, please fill out the payment form located in the payments page. You will need your confirmation number to make a payment by credit card.

Question 9

Can I make a reservation on an event after the payments have begun?

Accepted Answer

Yes, you can make reservations on any event at any time, as long as the reservations are still open. You will need to make the first deposit, and then make monthly payments each month. You may need to double up on monthly payments to catch up.

Question 10

What happens after I make my reservation?

Accepted Answer

Once you make your reservation, you will receive an invoice via email. Your invoice will include your monthly payment plan. It is your responsibility to make monthly payments to your account.

Question 11

After I make my reservation, how do I make monthly payments?

Accepted Answer

You can make a monthly payment in several ways:
 
For group or customized travel, please pay via Paypal link on the Payments page.
 
Or you can mail a check or money order no less than 60 days prior to travel to:
 
Travel with Sparkle
P.O. Box 7067
West Orange, NJ 07052
 
For individual travel packages with a booking/confirmation number given, please fill out the credit card authorization form under the payment tab.

Question 12

What if I need to cancel my trip reservation?

Accepted Answer

If you need to cancel your vacation, please fill out the trip cancellation form. 
 
Refunds will be contingent on the terms of your trip.

Question 13

Is trip insurance mandatory?

Accepted Answer

Insurance is highly recommended to protect your travel investment. If you do not purchase insurance with Travel with Sparkle, you are required to sign an insurance waiver that you decline trip insurance.

Question 14

Do you provide roommate matching?

Accepted Answer

Yes, we can arrange for roommate matching on select travel packages. Please fill out the Roommate Match Program form, which can be found under Customer Support at the bottom of the site.

Question 15

What happens if my rommate cancels their reservation?

Accepted Answer

If your roommate cancels their reservation, your account will be adjusted to the package price according to the new occupancy in your room.

Question 16

What happens if I make my payment and my rommate(s) fails to pay?

Accepted Answer

It will be your responsibility to find new roommates, or you will have to pay the additional cost for the room occupancy change.

Question 17

When will I receive my travel itinerary/travel documents?

Accepted Answer

Travel documents and itineraries are sent to each client 14-21 days before the event via email.

Question 18

Do you charge a travel consultation fee?

Accepted Answer

Yes. Vacation planning involves a great deal of time and work. We will research all suppliers to find you the best deal to fit your lifestyle. We will work with you to meet your travel needs and requirements. In order to perform the professional services required to start your travel planning, a consultation fee is required.
 
The consultation fee is non-refundable & non-transferable. This fee is separate from the total cost of the trip and must be paid prior to any travel planning, research, booking or additional consulting services commencing. The fee entitles you to a combination of three (3) proposals (i.e., three destinations and no revisions, one destination and two revisions, two destinations and a revision of one, etc.).
 
Your customized proposal will be emailed to you by 12-48 hours for the Caribbean, Mexico and cruises. Customized international quotes could take up to 4-7 days, and group international quotes could take up to 7-10 days.
 
Travel must be booked within 30 days of the proposal, or a new fee may be assessed. No exceptions will be made. All vacations arranged through Travel with Sparkle offers you freedom from the travel planning process, as well as 24/7 support during travel through the return trip home.
 
Click here to book your consultation now!

Question 19

What are the travel design consultation fees?

Accepted Answer

Get a FREE 15-minute discovery consultation for trip planning to travel domestically, to the Caribbean, Mexico or on a cruise.
 
30-minute International Custom Travel Consultation: $100
 
30-minute Group Travel Planning Consultation: $250
 
30-minute Destination Wedding Travel Planning Consultation: $250
Click here to book your consultation now!

Question 20

Can I have my personal customized group trip added to your website?

Accepted Answer

Absolutely! You can have your personal group trip added to the website. The fee is $100 for the web designer to add your trip information to the website. Please make the payment here.

Question 21

How can I become a sparkle elite member of Travel With Sparkle?

Accepted Answer

Our Sparkle Elite Membership is an exclusive club for individuals who would like added benefits when Traveling with Sparkle. Click here to learn more.

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